Shipping

DESMAY

Shipping


General Information

  • All orders placed between Sunday and Friday GMT (except on public holidays) will be processed within 24 hours. Orders placed on Saturday GMT or on public holidays will be processed the next available business day.
  • All products shipped within the United States of America, Canada, Mexico, Chile, Brazil, and Argentina are shipped from California (USA) by USPS.
  • All products shipped to the rest of the world are shipped from Hong Kong by Hongkong Post.


Shipping Methods, Shipping Times & Prices

Customers may choose one of the shipping methods indicated below:


Shipping Method

Shipping Time

Price

(in US Dollar)

Standard Shipping - USA, Canada, Mexico, Chile, Brazil, Argentina

(with tracking number)

3-5 days

$5

(Free on orders over $30)

Standard Shipping - Rest of the World

(with tracking number)

7-15 days

$5*

(Free on orders over $30)

Express Shipping - Rest Of the World

(with tracking number)

3 to 6 days

$22



  • We will send your tracking number by email at the address provided at the time of purchase. To track your parcel, copy and paste the tracking number you will find in the aforementioned email here (Link “here” to Tracking Page on the website).

If you don’t find your tracking number or if the provided tracking number doesn’t work, please send an email to support@desmay.com. Our Support Team will send your tracking number in a timely manner.

  • Please note that the indicated shipping times may vary from one country to the other. Timely delivery is subject to the Terms of Service of your carrier.
  • Orders placed on Saturday GMT or on public holidays will be processed the next available business day, which could cause a delay of up to 24 hours in processing time.
  • Circumstances out of our control (including, but not limited to, natural disasters, unfavorable weather conditions, etc.) may cause shipping delays or postponement.


Customs fees and duties

  • Imported goods may be subject to customs fees and duties. Desmay may not be held liable for any additional customs fees. As those fees vary from one country to the other, we have no way of estimating said fees and duties.
  • Customs fees will be collected from the recipient by the shipping carrier upon collection of the goods.
  • Desmay does not issue refunds for customs fees and duties should you decide to refuse to pay said fees.
  • Please note that we are obligated by law to indicate the exact value of all shipments.
  • Please contact your local Customs Department for further information on customs fees when buying online.

Special Considerations

  • In the event the item you ordered was out of stock or unavailable for immediate shipping, our Support Team will contact you by email at the address provided at the time of purchase.