Frequently Asked Questions
How much does it cost to ship my item?
We have 2 options:
- Standard Shipping: $5 to ship (1to 2 weeks) Trackable
- Express Shipping: $20 to ship (3-6 days) Trackable
*Italian customers must provide their phone numbers for Express Shipping.
*Note for International Shipments*
International shipments may attract fees for duty and taxes depending on your delivery location and order total. These fees are NOT covered by the shipping costs on your order with DESMAY. You will be responsible for paying these fees to receive your order.
***Some of the International Shipments may take at least 3-4 weeks to receive.
What shipping methods are available?
We ship Standard and Express Mail via the HK Postal Service.
How long does it take to receive an order once it has been placed?
Orders normally are typically received in a week however we do ask that you allow up to 15-18 working days to receive your order. If you do not receive your order within this time frame, please email us at firstname.lastname@example.org with your order number.
We highly recommend customers outside US to use Express Shipping and have a Tracking Number to track their parcels.
Will I receive a tracking number when my order has been shipped?
Yes. A tracking number will be provided with every Express order (Not with Standard Order). Tracking numbers will be sent to the e-mail address the customers provide when placing an order. E-mail will come from HK Postal service on behalf of DESMAY.
Do you ship internationally?
Yes, we ship internationally.
If you do not see your location, please email us at email@example.com