Customer service

Frequently Asked Questions


Can I order previous products that were on the site?

No. Items that are no longer on our site, may still be available for sale at one of our retailers, online or at their physical location. You may find our retailers by visiting our Retailers page here: http://desmay.com/retailers

 

How do I become a retailer?

To be considered, you may send an e-mail to sales@desmay.com. You must include information about your store, contact details and a link to your website.

 

What forms of payment do you accept on your site?

We accept PayPal, VISA, MASTERCARD and AMERICAN EXPRESS credit cards on our site...

  

I am experiencing trouble placing an order on your site. What should I do?

If you are having technical issues or questions about the products and need clarity before placing an order please send an email to support@desmay.com.

 

I received a damaged product. What should I do?

If you received a product that was damaged during shipping, we will replace it (But please understand that this is your local post service fault). There are 2 steps to notify us of the damaged product.

1.      Send an email to support@desmay.com with the subject line “Damaged Product”. Provide a high resolution image of the damaged product along with your name and order number. We will respond and ship a replacement out to you within 72 hours (excluding holidays and weekends).

2.      Return the package with it's original packaging to our shipping address below:

Please include your name, your order no and reason for return/exchange/refund

 

Desmay Ltd.

Attn: Returns

5/F Prosperity Centre

77-81 Container Port Road,

Kwai Chung, NT, Hong Kong

 

I placed an order but selected the wrong color/product. What should I do?

Orders are handled automatically by our system, if you purchase a wrong colour/model, you have to wait until you receive it, send it back to us and we will send you the correct one.

 

I have a question about your giveaway contests. What should I do?

If you have a question or have won a prize from one of our giveaways, please send an email to info@desmay.com

 

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